Retail Policy and Terms & Conditions

Shipping policy

We offer a Free Nationwide courier on all orders (New Zealand customers only)

Australian orders have the following shipping options:

UnTracked via NZ Post for NZ$15 - no weight limit
Tracked via NZ Post for NZ$35 - no weight limit *tracking details will be emailed once sent

In stock items will be couriered within 1 to 2 business days.

Items ordered that are not in stock will ship once available - you will receive an email with the ETA on these items.

Orders with multiple items will be shipped together.

*Please examine all clothing before removing tags, wearing and/or washing.
Examine the seams, stitching, fabric, fit etc before wearing.
Once the garment has been worn and/or washed it cannot be returned.

*Help there's a problem, I haven't got my order yet!
A few days have gone by and you still don't have your order?
No problem, sometimes there are delays with couriers, so just give us a text 0274 781 735 or email karen@vikingkayaks.co.nz, and we'll sort it out.

Returns policy

Please contact us if you wish to make a return.

We do not have to exchange if you simply change your mind so please choose carefully
*please note that there are absolutely NO REFUNDS on Sale items 

Clothing/Accessories returned without tags and showing signs of wear, including sweat, make-up, self tanner, deodorant and hair(pet or human) will NOT be accepted

To receive a full refund or exchange, returns must be postmarked within 5 days of arrival, be unworn, tags still attached and in original packaging.

Customers pay return shipping - please use a traceable method for your return to ensure delivery to us, as we are not liable for lost packages. 

We reserve the right to refuse an exchange/refund if you don't meet our terms and conditions

Payment policies:

LAYBY NOW AVAILABLE:
We now offer Layby for our customers!! - simply screenshot your cart with the items included and email to karen@vikingkayaks.co.nz. We will send you an invoice and a 20% deposit will be required to hold the items. You can then pay weekly. fortnightly or monthly. 
*Laybys to be paid off within 12 months from date of deposit
*Payments to be made by Direct Credit to 02 0360 0105738 000 or by calling with Credit Card details

Gift Vouchers are to be used online or in store and cannot be exchanged for cash.

We accept the following payments:

- Paypal: let us know the items you wish to order, and a Paypal invoice will be emailed to you
  *Preferred payment for Non-NZ/AU customers

- Credit cards: Visa & Mastercard via DPS Secure Systems (Direct Payment Express)
- American Express cards will need to be phoned through
*Payment will show on your C/C statement as "VIKING KAYAKS NZ" 

-Internet banking
BNZ Matamata
02 0360 0105738 00

- Phoned orders with credit cards
(Visa, Mastercard & AMEX)

*No cheques accepted