Retail Policy and Terms & Conditions
Shipping policy:
We offer a Free Nationwide courier on all orders (New Zealand customers only)
Australian orders have the following shipping options:
UnTracked via NZ Post NZ$15 - no weight limit
Tracked via NZ Post for NZ$25 - no weight limit
*tracking details will be emailed once sent
In-stock items will be couriered within 1 to 2 business days.
Items ordered that are not in stock will ship once available - you will receive an email with the ETA on these items.
Orders with multiple items will be shipped together.
*Please examine all clothing before removing tags, wearing, and/or washing.
Examine the seams, stitching, fabric, fit, etc before wearing.
Once the garment has been worn and/or washed it cannot be returned.
*Help there's a problem, I haven't got my order yet!
A few days have gone by and you still don't have your order?
No problem, sometimes there are delays with couriers so please check the tracking first in case there has been an update.
If no joy, give us a text 0274 781 735 or email [email protected], and we'll sort it out for you.
Returns policy:
Always contact us within 7 days of receiving your item if you wish to make a return.
We do not have to exchange if you simply change your mind so please choose carefully
There are NO REFUNDS on Sale items
Clothing/Accessories returned without tags and showing signs of wear, including sweat, make-up, self tanner, deodoZodiac and hair(pet or human) will NOT be accepted and returned to the customer
To receive a full refund or exchange, returns must be postmarked within 7 days of arrival, be unworn, tags still attached and in original packaging.
Customers pay return shipping - please use a traceable method for your return to ensure delivery to us, as we are not liable for lost packages.
We reserve the right to refuse an exchange/refund if the item doesn't meet our terms and conditions
PLEASE NOTE BELOW IN REGARDS TO REFUNDS & STORE CREDITS:
- Returned Purchases paid for using LAYBUY will receive a Store Credit Voucher
- Returned Purchases paid for with DPS/Windcave will receive a Credit Card Refund
Payment policies:
We now offer Laybuy for our customers!!
Sign up so that your payments can be spread out - too easy
Gift Vouchers are to be used online or in-store and cannot be exchanged for cash.
We accept the following payments:
- International purchases via Paypal:
Let us know the items you wish to order (screenshot), and a Paypal invoice will be emailed to you for payment including a small Paypal Fee
- Credit cards: Visa & Mastercard via DPS/Windcave
- American Express cards will need to be phoned through
*Payments will show on your C/C statement as "VIKING KAYAKS NZ"
No cheques accepted
Privacy Policy:
Your Personal information is safe with Gym Clothing NZ
As a customer at Gym Clothing NZ, you can always feel safe with how we handle your personal information.
Due to the EU's new Data Protection Regulation (GDPR), we adapt and clarify our terms and conditions of our privacy policy as of May 29th, 2018.
You should feel safe with us - We protect your data so no unauthorized systems/people get access to it.
You are always entitled to unsubscribe from the newsletter.
The data we collect about you (with your permission) we use to optimize your shopping experience with us. We only retain the information that is necessary for us to fulfill our part of the deal, and to comply with current and new legislation.
Your email address is used solely for our marketing, you get updates on Sale Items, News - just things we think you may be interested in. As mentioned, feel free to unsubscribe if you are not feeling the love :)